Who we are
GovPro Processing is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via mobile or other channels.
1. Information We Collect
We may collect the following types of information:
Personal Information: Name, email address, phone number, billing information, and other identifiers provided by you.
Payment Data: Transaction details processed through our platform (including but not limited to utilities, property taxes, government fees, etc.).
Device and Usage Information: IP address, browser type, operating system, pages visited, time and date of visit, and other diagnostic data.
Mobile Information: If you opt-in to receive text messages, we collect your mobile phone number and related communication data.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our services
- To process payments on behalf of government and utility entities
- To communicate with you, including through SMS or email, for customer support or transactional messages
- To ensure security, detect fraud, and comply with legal obligations
3. Data Sharing
We do not share customer data with third parties for promotional or marketing purposes.
All data shared with government entities is limited to what is necessary to complete requested transactions or comply with applicable law.
Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
4. Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from GovPros at 310-498-9827 regarding customer care.
- Consent is not a condition of purchase.
- Message frequency may vary.
- Message and data rates may apply.
- To unsubscribe, reply STOP at any time.
- To get help, reply HELP or contact us directly at 310-498-9827 or michael@govproprocessing.com.
- Mobile opt-in information is never shared with third parties.
5. Cookies and Tracking
Our website may use cookies and similar technologies to improve user experience, monitor site traffic, and understand user behavior. You can control cookie settings through your browser preferences.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure.
7. Your Rights and Choices
Depending on your location, you may have the right to:
- Access or request a copy of your personal data
- Correct or update information we hold
- Delete your data or restrict its use
- Withdraw consent for communications
- To exercise any of these rights, contact us at privacy@govproprocessing.com.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after such changes constitutes acceptance of the new terms.
10. Contact Us
If you have questions about this Privacy Policy or our practices, please contact:
GovPro Processing
150 Washington Ave, Suite 201 Santa Fe, NM 87501
Phone: 877-GovPro1 / 877-468-7761
Email: privacy@govproprocessing.com